Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These rights are in addition to, and are not limited by, our 30 Day Money Back Guarantee below.
30 Day Money-back Guarantee
Herbalife guarantees the quality and freshness of its nutrition and personal care products. In the event you are not completely satisfied with your purchase (for any reason), simply return the unused portion of the product in its original container to your Independent Herbalife Member within 30 days of its receipt for an exchange or a full refund. You are responsible for the shipping costs of any items you return.
Can I exchange a nutrition or personal care product I purchased?
You may exchange the product within 30 days of its receipt by contacting your Herbalife Member. You are responsible for the shipping costs of any product you exchange.
My nutrition or personal care product arrived damaged/defective. What do I do?
You may have the product replaced within 30 days of receipt by contacting your Herbalife Member. Herbalife will cover the cost to ship the damaged or defective product back to us, as well as the cost to ship the replacement product to you.
My return item package was lost/stolen. What do I do?
Herbalife is not responsible for lost or stolen packages containing returns. We highly recommend that you use proper insurance, tracking and delivery confirmation methods when shipping.
How long does it take to process returns, exchanges and/or refunds?
Most returns and exchanges are processed within seven to 10 days from the time Herbalife receives the item being exchanged or returned. All returns are subject to volume points adjustment (if applicable).
I have questions about the Returns, Exchanges and Refunds policy. Who do I contact?
Contact your Herbalife Member and they will be glad to answer your questions.